10 customer experience statistics to know for 2021 [infographic]

Posted by Wordtracker on 23 Feb, 2021
View comments Marketing
Improving your CX helps not only to build your brand and sales, but also to foster loyalty and put you ahead of your competition.

With fierce competition in the online marketplace shoppers expect great customer service, and will click away if they have a bad experience. Customers also value brands who "get them".

There are now more ways than ever to build a great CX online, but the human touch is still something the majority of people value highly.

Here are the top 10 customer experience stats you need to know.

Customer experience statistics for 2021

Source: Chattermill

Recent articles

Google's March 2025 core update
Posted by Wordtracker on 1 April 2025
How to improve email deliverability
Posted by Joshua Turner on 31 March 2025
Effective strategies to recover from a Google algorithm penalty
Posted by Andy Beohar on 7 January 2025
Google’s December 2024 spam update
Posted by Edith MacLeod on 6 January 2025
Google springs December 2024 core update
Posted by Edith MacLeod on 12 December 2024